п÷п╣я─п╡п╬п╧ я─п╟п╥я─п╟п╠п╬я┌п╨п╬п╧ п╡ п╨п╬п╪п©п╩п╣п╨я│п╣ п╬п╠я┐я┤п╣п╫п╦я▐ я│я┌п╟п╩ п╬п╢п╫п╬п╢п╫п╣п╡п╫я▀п╧ п╨я┐я─я│-п©я─п╟п╨я┌п╦п╨я┐п╪ SOP - 'п÷я─п╟п╨я┌п╦п╨я┐п╪ п©п╬ я┐п©я─п╟п╡п╩п╣п╫п╦я▌ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦ п╦ п©я─п╬п╠п╩п╣п╪п╟п╪п╦ п╡ п≤п╒', п╬я┘п╡п╟я┌я▀п╡п╟я▌я┴п╦п╧ пЁя─я┐п©п©я┐ п©я─п╬я├п╣я│я│п╬п╡ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦ п╦ п©я─п╬п╠п╩п╣п╪п╟п╪п╦. п÷я─п╬пЁя─п╟п╪п╪п╟ я─п╣п╨п╬п╪п╣п╫п╢п╬п╡п╟п╫п╟ п╨ п©я─п╬я│п╩я┐я┬п╦п╡п╟п╫п╦я▌ п©п╬я│п╩п╣ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦п╬п╫п╫п╬пЁп╬ п╨я┐я─я│п╟ OSA - 'Service Desk п╦ п©я─п╬я├п╣я│я│я▀ п╬п©п╣я─п╟я┌п╦п╡п╫п╬п╧ п©п╬п╢п╢п╣я─п╤п╨п╦ п≤п╒-я┐я│п╩я┐пЁ (ITILR v3 Operational Support and Analysis)'.

п▓ я┘п╬п╢п╣ п©я─п╟п╨я┌п╦п╨я┐п╪п╟ п╦п╥я┐я┤п╟я▌я┌я│я▐ п╦ п╬я┌я─п╟п╠п╟я┌я▀п╡п╟я▌я┌я│я▐ п©я─п╦п╣п╪я▀ п©п╬ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦ я│п╩я┐п╤п╠я▀ п©п╬п╢п╢п╣я─п╤п╨п╦ п╦ п©я─п╬я├п╣я│я│п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦, п╡я▀я─п╟п╠п╬я┌п╟п╫п╫я▀п╣ п╨п╬п╫я│я┐п╩я▄я┌п╟п╫я┌п╟п╪п╦ IT Expert п╫п╟ п╬я│п╫п╬п╡п╣ я─п╣п╟п╩я▄п╫я▀я┘ я─п╟п╠п╬я┤п╦я┘ я│п╦я┌я┐п╟я├п╦п╧ п╦п╥ п©я─п╬п╣п╨я┌п╫п╬п╧ п╢п╣я▐я┌п╣п╩я▄п╫п╬я│я┌п╦. п╜я┌п╬ п©п╬п╥п╡п╬п╩я▐п╣я┌ п╡ п╢п╬п©п╬п╩п╫п╣п╫п╦п╣ п╨ я┌п╣п╬я─п╣я┌п╦я┤п╣я│п╨п╦п╪ п╥п╫п╟п╫п╦я▐п╪ п©п╬п╩я┐я┤п╦я┌я▄ п╢п╣п╧я│я┌п╡п╣п╫п╫я▀п╣ я─п╣п╨п╬п╪п╣п╫п╢п╟я├п╦п╦, п╡ п╢п╟п╩я▄п╫п╣п╧я┬п╣п╪ п╦п╥п╠п╟п╡п╩я▐я▌я┴п╦п╣ п╬я┌ п╪п╫п╬пЁп╦я┘ я┌п╦п©п╬п╡я▀я┘ п╬я┬п╦п╠п╬п╨ п╦ я─п╣я│я┐я─я│п╫я▀я┘ п╥п╟я┌я─п╟я┌.

п═п╟я│я│п╪п╟я┌я─п╦п╡п╟я▌я┌я│я▐ п╫я▌п╟п╫я│я▀ я─п╣п╟п╩п╦п╥п╟я├п╦п╦ п©я─п╬я├п╣я│я│п╬п╡ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦ п╦ п©я─п╬п╠п╩п╣п╪п╟п╪п╦ п╡ я┌п╣я│п╫п╬п╧ я│п╡я▐п╥п╦ я│ п╬я│п╫п╬п╡п╟п╪п╦ п©я─п╣п╢п╬я│я┌п╟п╡п╩п╣п╫п╦я▐ я┐я│п╩я┐пЁ, п╦ п©п╣я─п╡п╬п╬я┤п╣я─п╣п╢п╫я▀п╣ п╥п╟п╢п╟я┤п╦, п╫п╟п©я─п╟п╡п╩п╣п╫п╫я▀п╣ п╫п╟ я─п╣п╥я┐п╩я▄я┌п╟я┌п╦п╡п╫п╬я│я┌я▄ я─п╟п╠п╬я┌я▀ п©я─п╬я├п╣я│я│п╬п╡ п©п╬п╢п╢п╣я─п╤п╨п╦. п╒п╟п╨п╤п╣ п╡ я─п╟п╪п╨п╟я┘ п╬п╠я┐я┤п╣п╫п╦я▐ п╢п╟я▌я┌я│я▐ я─п╣п╨п╬п╪п╣п╫п╢п╟я├п╦п╦ п©п╬ я└п╬я─п╪п╦я─п╬п╡п╟п╫п╦я▌ п╢п╦я│п©п╣я┌я┤п╣я─я│п╨п╬п╧ я│п╩я┐п╤п╠я▀ п╦ я┐п©я─п╟п╡п╩п╣п╫п╦я▌ п©п╣я─я│п╬п╫п╟п╩п╬п╪ я│п╩я┐п╤п╠я▀ п©п╬п╢п╢п╣я─п╤п╨п╦, п╬я─п╦п╣п╫я┌п╦я─я▀ п©п╬ я│п╬п╥п╢п╟п╫п╦я▌ я│п╦я│я┌п╣п╪я▀ п╬я├п╣п╫п╨п╦ п╦ п╨п╬п╫я┌я─п╬п╩я▐ я─п╟п╠п╬я┌я▀ п©я─п╬я├п╣я│я│п╬п╡ п©п╬п╢п╢п╣я─п╤п╨п╦.

п я┐я─я│ п©п╬п╩п╣п╥п╣п╫:

я─я┐п╨п╬п╡п╬п╢п╦я┌п╣п╩я▐п╪ Service Desk

пЁп╩п╟п╡п╫я▀п╪ п≤п╒-я│п©п╣я├п╦п╟п╩п╦я│я┌п╟п╪

п╪п╣п╫п╣п╢п╤п╣я─п╟п╪ п©я─п╬я├п╣я│я│п╬п╡

я─я┐п╨п╬п╡п╬п╢п╦я┌п╣п╩я▐п╪ п≤п╒-п©п╬п╢я─п╟п╥п╢п╣п╩п╣п╫п╦п╧ я─п╟п╥п╩п╦я┤п╫я▀я┘ я┐я─п╬п╡п╫п╣п╧

п╡я│п╣п╪ п≤п╒-я│п©п╣я├п╦п╟п╩п╦я│я┌п╟п╪, п╫п╟я├п╣п╩п╣п╫п╫я▀п╪ п╫п╟ п©п╬п╩я┐я┤п╣п╫п╦п╣ п©я─п╟п╨я┌п╦я┤п╣я│п╨п╦я┘ п╫п╟п╡я▀п╨п╬п╡ п╡ я│я└п╣я─п╣ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п≤п╒ п╦ п╤п╣п╩п╟я▌я┴п╦п╪ я─п╟я│я┬п╦я─п╦я┌я▄ я│п╡п╬п╧ п©я─п╬я└п╣я│я│п╦п╬п╫п╟п╩я▄п╫я▀п╧ п╨я─я┐пЁп╬п╥п╬я─

п÷я─п╬пЁя─п╟п╪п╪п╟ п╨я┐я─я│п╟

п▓п╡п╣п╢п╣п╫п╦п╣

п·п╠п╩п╟я│я┌п╦ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╡ п≤п╒

пёп©я─п╟п╡п╩п╣п╫п╦п╣ п╨п╟п╨ п╡п╦п╢ п╢п╣я▐я┌п╣п╩я▄п╫п╬я│я┌п╦

п÷я─п╬я├п╣я│я│п╫п╬п╣ я┐п©я─п╟п╡п╩п╣п╫п╦п╣. п²п╣п╦п╥п╠п╣п╤п╫п╬я│я┌я▄ п╦ я├п╣п╫п╫п╬я│я┌я▄

п п╬п╫я┌я┐я─я▀ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п©я─п╬я├п╣я│я│п╬п╪

п÷я─п╣п╢п©п╬я│я▀п╩п╨п╦ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦ п©п╬п╢п╢п╣я─п╤п╨п╦ п╡ п≤п╒

п÷я─п╣п╢п╬я│я┌п╟п╡п╩п╣п╫п╦п╣ п≤п╒-я┐я│п╩я┐пЁ: п╬я│п╫п╬п╡п╫я▀п╣ п©п╬п╫я▐я┌п╦я▐ п╦ я┌п╣я─п╪п╦п╫я▀

п·я│п╬п╠п╣п╫п╫п╬я│я┌п╦ я─п╣п╟п╩п╦п╥п╟я├п╦п╦ п©я─п╬я├п╣я│я│п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦:

п·я│п╫п╬п╡п╫я▀п╣ п©п╬п╫я▐я┌п╦я▐: п≤п╫я├п╦п╢п╣п╫я┌, п╥п╟п©я─п╬я│ п╫п╟ п╬п╠я│п╩я┐п╤п╦п╡п╟п╫п╦п╣ п╦ я│я┌п╟п╫п╢п╟я─я┌п╫я▀п╧ п╥п╟п©я─п╬я│ п╫п╟ п╬п╠я│п╩я┐п╤п╦п╡п╟п╫п╦п╣

п║п╣я─п╡п╦я│п╫я▀п╣ п╦ п╦п╫я└я─п╟я│я┌я─я┐п╨я┌я┐я─п╫я▀п╣ п╦п╫я├п╦п╢п╣п╫я┌я▀

п═п╟п╥п╢п╣п╩п╣п╫п╦п╣ п╬я┌п╡п╣я┌я│я┌п╡п╣п╫п╫п╬я│я┌п╦ п╥п╟ п╦я│п©п╬п╩п╫п╣п╫п╦п╣ п╦ я┐п©я─п╟п╡п╩п╣п╫п╦п╣

п═п╣пЁп╩п╟п╪п╣п╫я┌ п╨п╟п╨ п╪п╬п╢п╣п╩я▄ я┐п©я─п╟п╡п╩п╣п╫п╦я▐

п÷я─п╦п╪п╣я─я▀ п©п╬п╩п╦я┌п╦п╨ п©я─п╬я├п╣я│я│п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦

п÷я─п╦п╪п╣я─ п╬п╠я┴п╣п╧ я│я┌я─я┐п╨я┌я┐я─я▀ п©я─п╬я├п╣я│я│п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦

п═п╣п╨п╬п╪п╣п╫п╢п╟я├п╦п╦ п©п╬ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦ Service Desk п╦ пЁя─я┐п©п©я▀ п©п╬п╢п╢п╣я─п╤п╨п╦

п÷я─п╦п╫я├п╦п©я▀ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦ я│п©п╣я├п╦п╟п╩п╦я│я┌п╬п╡ п©п╬п╢п╢п╣я─п╤п╨п╦

п·я│п╬п╠п╣п╫п╫п╬я│я┌п╦ я─п╣п╟п╩п╦п╥п╟я├п╦п╦ я─п╬п╩п╣п╧ п╡ п©я─п╬я├п╣я│я│п╣

п·я│п╬п╠п╣п╫п╫п╬я│я┌п╦ п©я─п╬я├п╣п╢я┐я─ п©я─п╬я├п╣я│я│п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦

п п╩я▌я┤п╣п╡я▀п╣ п©п╬п╨п╟п╥п╟я┌п╣п╩п╦ п©я─п╬я├п╣я│я│п╟, п©я─п╦п╫я├п╦п©я▀ п╦я┘ п©п╬п╢п╠п╬я─п╟, п©я─п╟п╨я┌п╦я┤п╣я│п╨п╬п╣ п╦я│п©п╬п╩я▄п╥п╬п╡п╟п╫п╦п╣

п·я┌я┤п╣я┌п╫п╬я│я┌я▄ п©я─п╬я├п╣я│я│п╟

п·я│п╬п╠п╣п╫п╫п╬я│я┌п╦ я─п╣п╟п╩п╦п╥п╟я├п╦п╦ п©я─п╬я├п╣я│я│п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п©я─п╬п╠п╩п╣п╪п╟п╪п╦:

п·я│п╫п╬п╡п╫я▀п╣ п©п╬п╫я▐я┌п╦я▐: п·я┬п╦п╠п╨п╟, п©я─п╬п╠п╩п╣п╪п╟, п╦п╥п╡п╣я│я┌п╫п╟я▐ п╬я┬п╦п╠п╨п╟

п÷я─п╦п╪п╣я─ п╬п╠я┴п╣п╧ я│я┌я─я┐п╨я┌я┐я─я▀ п©я─п╬я├п╣я│я│п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п©я─п╬п╠п╩п╣п╪п╟п╪п╦

п·я│п╬п╠п╣п╫п╫п╬я│я┌п╦ я─п╣п╟п╩п╦п╥п╟я├п╦п╦ я─п╬п╩п╣п╧ п╡ п©я─п╬я├п╣я│я│п╣

п·я│п╬п╠п╣п╫п╫п╬я│я┌п╦ п©я─п╬я├п╣п╢я┐я─ п©я─п╬я├п╣я│я│п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п©я─п╬п╠п╩п╣п╪п╟п╪п╦

п▓п╬п╥п╪п╬п╤п╫я▀п╣ я│я┌п╟я┌я┐я│я▀ п©я─п╬п╠п╩п╣п╪я▀/п╦п╥п╡п╣я│я┌п╫п╬п╧ п╬я┬п╦п╠п╨п╦

п═п╣п╨п╬п╪п╣п╫п╢п╟я├п╦п╦ п©п╬ п╡п╫п╣п╢я─п╣п╫п╦я▌

п я─п╦я┌п╦я┤п╣я│п╨п╦п╣ я└п╟п╨я┌п╬я─я▀ я┐я│п©п╣я┘п╟

п═п╣п╨п╬п╪п╣п╫п╢я┐п╣п╪п╟я▐ п©п╬я│п╩п╣п╢п╬п╡п╟я┌п╣п╩я▄п╫п╬я│я┌я▄ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦ п©я─п╬я├п╣я│я│п╬п╡

п п╬п╫я┌я─п╬п╩я▄ п╦ п╬я├п╣п╫п╨п╟ п©я─п╬я├п╣я│я│п╟

п÷я─п╦п╫я├п╦п© п©п╬я│я┌п╬я▐п╫п╫п╬пЁп╬ я│п╬п╡п╣я─я┬п╣п╫я│я┌п╡п╬п╡п╟п╫п╦я▐ (я├п╦п╨п╩ PDCA)

п÷я─п╦п╪п╣я─ п╨п╬п╫я┌я─п╬п╩п╣п╧ п╡ п©я─п╬я├п╣я│я│п╣ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦

п÷п╬п╡я▀я┬п╣п╫п╦п╣ п╥я─п╣п╩п╬я│я┌п╦ п©я─п╬я├п╣я│я│п╬п╡ я┐п©я─п╟п╡п╩п╣п╫п╦я▐

п²п╣п╬п╠я┘п╬п╢п╦п╪п╟я▐ п©п╬п╢пЁп╬я┌п╬п╡п╨п╟

п·п╠я▐п╥п╟я┌п╣п╩я▄п╫п╬ п©я─п╬я┘п╬п╤п╢п╣п╫п╦п╣ п╨я┐я─я│п╟ "п·я│п╫п╬п╡я▀ ITIL v3 (ITIL v3 Foundation) (ITILF v3)", п©п╬п╢я┌п╡п╣я─п╤п╢п╣п╫п╫п╬п╣ п╫п╟п╩п╦я┤п╦п╣п╪ я│п╣я─я┌п╦я└п╦п╨п╟я┌п╟

п╤п╣п╩п╟я┌п╣п╩я▄п╫п╬ п©я─п╬я│п╩я┐я┬п╟я┌я▄ п╨я┐я─я│ "ServiceDesk п╦ п©я─п╬я├п╣я│я│я▀ п╬п©п╣я─п╟я┌п╦п╡п╫п╬пЁп╬ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п≤п╒-я┐я│п╩я┐пЁп╟п╪п╦ п╡ я│п╬п╬я┌п╡п╣я┌я│я┌п╡п╦п╦ я│ ITIL v3 (ITILv3 OperationalSupportandAnalysis) (OSA)" п╦ п╦ п©п╬я┐я┤п╟я│я┌п╡п╬п╡п╟я┌я▄ п╡ п╢п╣п╩п╬п╡п╬п╧ п╦пЁя─п╣ "Apollo 13"

п÷я─п╬п╢п╬п╩п╤п╦я┌п╣п╩я▄п╫п╬я│я┌я▄ п╨я┐я─я│п╟: 1 п╢п╣п╫я▄.

п║я┌п╬п╦п╪п╬я│я┌я▄ п╨я┐я─я│п╟: 10450 я─..

п╡п╣я─я│п╦я▐ п╢п╩я▐ п©п╣я┤п╟я┌п╦

20.08.2011

п°п╟пЁп╦я│я┌п╣я─я│п╨п╟я▐ п©я─п╬пЁя─п╟п╪п╪п╟ 'п≤п╫я└п╬я─п╪п╟я├п╦п╬п╫п╫я▀п╣ я│п╦я│я┌п╣п╪я▀ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п©я─п╣п╢п©я─п╦я▐я┌п╦я▐п╪п╦' п°п⌠пё п╦п╪п╣п╫п╦ п°.п▓.п⌡п╬п╪п╬п╫п╬я│п╬п╡п╟ п╡ я█я┌п╬п╪ я┐я┤п╣п╠п╫п╬п╪ пЁп╬п╢я┐ п╬я┌п╨я─я▀п╩п╟ п╫п╬п╡я▀п╧ п╨я┐я─я│ 'п≤п╫я┌п╣п╩п╩п╣п╨я┌я┐п╟п╩я▄п╫я▀п╧ п╟п╫п╟п╩п╦п╥ п╢п╟п╫п╫я▀я┘ (Data Mining)'.

п п╬п╫я┌п╟п╨я┌п╫п╟я▐ п╦п╫я└п╬я─п╪п╟я├п╦я▐: info@redcenter.ru | п°п╫п╬пЁп╬п╨п╟п╫п╟п╩я▄п╫я▀п╧ я┌п╣п╩п╣я└п╬п╫: +7 (495) 984-27-64

	пЁп╬я─я▐я┴п╦п╣ п╨я┐я─я│я▀

	it-п╨я┐я─я│я▀: п╬я┤п╫п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

	it-п╨я┐я─я│я▀: п╢п╦я│я┌п╟п╫я├п╦п╬п╫п╫п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

	п╠п╦п╥п╫п╣я│-п╨я┐я─я│я▀: п╬я┤п╫п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

	я┌п╣я│я┌п╦я─п╬п╡п╟п╫п╦п╣

	online я│п╣п╪п╦п╫п╟я─я▀

	oracle hardware (sun microsystems)

	cisco

	veritas (now from symantec)

	microsoft

	brocade

	nortel

	ibm

	ibm/lotus

	novell & suse linux

	linux

	sap

	juniper

	п╦п╫я└п╬я─п╪п╟я├п╦п╬п╫п╫п╟я▐ п╠п╣п╥п╬п©п╟я│п╫п╬я│я┌я▄

	я┐п©я─п╟п╡п╩п╣п╫п╦п╣ п©я─п╬п╣п╨я┌п╟п╪п╦

	itil - it infrastructure library

	п╪п╣я┌п╬п╢п╬п╩п╬пЁп╦я▐ п╬п╠я┐я┤п╣п╫п╦я▐

	new generation networks

	cisco

	unix

	linux

п╠п╦п╥п╫п╣я│-я┌я─п╣п╫п╦п╫пЁп╦

п╟п╡я┌п╬я─п╦п╥п╬п╡п╟п╫п╫п╬п╣ я┌п╣я│я┌п╦я─п╬п╡п╟п╫п╦п╣ cisco

	oracle hardware (sun microsystems)

	cisco

	microsoft

	veritas (now from symantec)

	redclass

	я─п╣я┬п╣п╫п╦я▐ п╫п╟ п©п╩п╟я┌я└п╬я─п╪п╣ sap

	п╟я─я┘п╦п╡ online я│п╣п╪п╦п╫п╟я─п╬п╡

	п╫п╟п©я─п╟п╡п╩п╣п╫п╦я▐ п╬п╠я┐я┤п╣п╫п╦я▐

	п╥п╟п╨п╟п╥п╟я┌я▄ п╬п╠я┐я┤п╣п╫п╦п╣

	я─п╟я│п©п╦я│п╟п╫п╦п╣

	п╢п╦я│я┌п╟п╫я├п╦п╬п╫п╫п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

	п╬п╠я┐я┤п╣п╫п╦п╣ п╡ я─п╣пЁп╦п╬п╫п╟я┘

	я│п©п╬я│п╬п╠я▀ п╬п©п╩п╟я┌я▀ п╬п╠я┐я┤п╣п╫п╦я▐

	п╨п╬п╫я│я┐п╩я▄я┌п╟я├п╦п╬п╫п╫п╟я▐ п©п╬п╢п╢п╣я─п╤п╨п╟

	п╟п╡я┌п╬я─п╦п╥п╬п╡п╟п╫п╫п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

	я┤я┌п╬ я┌п╟п╨п╬п╣ я┌я─п╣п╫п╦п╫пЁ

п╨п╟я┌п╟п╩п╬пЁ п╢п╦я│я┌п╟п╫я├п╦п╬п╫п╫я▀я┘ п╨я┐я─я│п╬п╡

	п╨п╟п╨ я│п╢п╟я┌я▄ я┌п╣я│я┌

	п©я─п╟п╡п╦п╩п╟ п©я─п╬я┘п╬п╤п╢п╣п╫п╦я▐ я┌п╣я│я┌п╦я─п╬п╡п╟п╫п╦я▐

	п©п╣я─п╣я┤п╣п╫я▄ я┌п╣я│я┌п╬п╡

	я│я┌п╬п╦п╪п╬я│я┌я▄ я│п╢п╟я┤п╦ я┌п╣я│я┌п╬п╡

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	я│п╣я─я┌п╦я└п╦я├п╦я─я┐я▌я┴п╦п╣ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦

	п╨п╬п╫я┌п╟п╨я┌п╫п╟я▐ п╦п╫я└п╬я─п╪п╟я├п╦я▐

	oracle hardware (sun microsystems)

	cisco

	veritas (now from symantec)

	п©я─п╬пЁя─п╟п╪п╪я▀ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦п╦ oracle hardware (sun microsystems)

	п©я─п╬пЁя─п╟п╪п╪я▀ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦п╦ cisco

	п©я─п╬пЁя─п╟п╪п╪я▀ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦п╦ veritas

	п©я─п╬пЁя─п╟п╪п╪я▀ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦п╦ microsoft

	п©я─п╬пЁя─п╟п╪п╪я▀ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦п╦ oracle

	п©я─п╬пЁя─п╟п╪п╪я▀ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦п╦ itil

	п╬п╠я┐я┤п╣п╫п╦п╣ п╦ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦я▐

	п╨п╬я─п©п╬я─п╟я┌п╦п╡п╫п╟я▐ я│п╦я│я┌п╣п╪п╟ п╬п╠я┐я┤п╣п╫п╦я▐ п©п╣я─я│п╬п╫п╟п╩п╟

	я│п╦я│я┌п╣п╪п╟ п╢п╦я│я┌п╟п╫я├п╦п╬п╫п╫п╬пЁп╬ п╬п╠я┐я┤п╣п╫п╦я▐

	я│п╦я│я┌п╣п╪п╟ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п©п╣я─я│п╬п╫п╟п╩п╬п╪

	я│п╬п╥п╢п╟п╫п╦п╣ п╨п╬я─п©п╬я─п╟я┌п╦п╡п╫п╬п╧ я│п╦я│я┌п╣п╪я▀ п╬п╠я┐я┤п╣п╫п╦я▐ п©п╣я─я│п╬п╫п╟п╩п╟

	я─п╟п╥я─п╟п╠п╬я┌п╨п╟ п╨п╬п╫я├п╣п©я├п╦п╦ п╬п╠я┐я┤п╣п╫п╦я▐ п©п╣я─я│п╬п╫п╟п╩п╟

	п╬я├п╣п╫п╨п╟ п╥п╫п╟п╫п╦п╧

	п©п╬я│я┌п╟п╡п╨п╟ я│п╦я│я┌п╣п╪я▀ п╢п╦я│я┌п╟п╫я├п╦п╬п╫п╫п╬пЁп╬ п╬п╠я┐я┤п╣п╫п╦я▐

	я─п╟п╥я─п╟п╠п╬я┌п╨п╟ п╨я┐я─я│п╬п╡

	п╩п╬п╨п╟п╩п╦п╥п╟я├п╦я▐ п╨я┐я─я│п╬п╡ netg

	п©п╬я│я┌п╟п╡п╨п╟ п╨я┐я─я│п╬п╡ netg

	п╩п╦п╫п╣п╧п╨п╟ п©я─п╬п╢я┐п╨я┌п╬п╡ redclass

	я┐я│п©п╣я┬п╫я▀п╣ п©я─п╬п╣п╨я┌я▀

	п╫п╟пЁя─п╟п╢я▀

	я│п╣я─я┌п╦я└п╦п╨п╟я┌я▀

	я┤я┌п╬ я┌п╟п╨п╬п╣ п╢п╦я│я┌п╟п╫я├п╦п╬п╫п╫п╬п╣ п╬п╠я┐я┤п╣п╫п╦п╣

	п╫п╬п╡п╬я│я┌п╦ п╢п╦я│я┌п╟п╫я├п╦п╬п╫п╫п╬пЁп╬ п╬п╠я┐я┤п╣п╫п╦я▐

	п©я─п╣я│я│п╟ п╬ п╢п╦я│я┌п╟п╫я├п╦п╬п╫п╫п╬п╪ п╬п╠я┐я┤п╣п╫п╦п╦

п╨п╬п╫я┌п╟п╨я┌я▀

SOP. п÷я─п╟п╨я┌п╦п╨я┐п╪ п©п╬ я┐п©я─п╟п╡п╩п╣п╫п╦я▌ п╦п╫я├п╦п╢п╣п╫я┌п╟п╪п╦ п╦ п©я─п╬п╠п╩п╣п╪п╟п╪п╦ п╡ п≤п╒

п²п╣п╬п╠я┘п╬п╢п╦п╪п╟я▐ п©п╬п╢пЁп╬я┌п╬п╡п╨п╟

п≈п╟п©п╦я│п╟я┌я▄я│я▐ п╫п╟ п╨я┐я─я│