REDCENTER - п╟п╡я┌п╬я─п╦п╥п╬п╡п╟п╫п╫я▀п╧ я┐я┤п╣п╠п╫я▀п╧ я├п╣п╫я┌я─ п╡ п╬п╠п╩п╟я│я┌п╦ п╨п╬я─п©п╬я─п╟я┌п╦п╡п╫п╬пЁп╬ п╬п╠я┐я┤п╣п╫п╦я▐ п©п╣я─я│п╬п╫п╟п╩п╟

п©п╬п╦я│п╨

п■п╣я┌п╟п╩я▄п╫п╬ п╦п╥я┐я┤п╟я▌я┌ п╩я┐я┤я┬п╦п╣ п©я─п╟п╨я┌п╦п╨п╦ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦ п≤п╒ п╡ я│п╬п╬я┌п╡п╣я┌я│я┌п╡п╦п╦ я│ я─п╣п╨п╬п╪п╣п╫п╢п╟я├п╦я▐п╪п╦ ITILR, я│п╣я─п╡п╦я│п╫я▀п╧ п╦ п©я─п╬я├п╣я│я│п╫я▀п╧ п©п╬п╢я┘п╬п╢я▀ п╡ п╬я─пЁп╟п╫п╦п╥п╟я├п╦п╦ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п≤п╒

п²п╟ п©я─п╦п╪п╣я─п╣ я─п╣п╟п╩я▄п╫я▀я┘ п©я─п╬п╣п╨я┌п╬п╡ я─п╟п╥п╠п╦я─п╟я▌я┌ п©я─п╦п╪п╣п╫п╣п╫п╦п╣ я─п╣п╨п╬п╪п╣п╫п╢п╟я├п╦п╧ ITILR п©п╬ я┐п©я─п╟п╡п╩п╣п╫п╦я▌ п≤п╒

пёя┤п╟я│я┌п╡я┐я▌я┌ п╡ я│п╬п╡п╪п╣я│я┌п╫я▀я┘ п╢п╦я│п╨я┐я│я│п╦я▐я┘, п╬п╠п╪п╣п╫п╦п╡п╟я▐я│я▄ п╬п©я▀я┌п╬п╪ п╦ п╟п╫п╟п╩п╦п╥п╦я─я┐я▐ я─п╣п╟п╩я▄п╫я▀п╣ я│п╦я┌я┐п╟я├п╦п╦

п║п╟п╪п╦ п╡я▀п©п╬п╩п╫я▐я▌я┌ п©я─п╟п╨я┌п╦я┤п╣я│п╨п╦п╣ п╥п╟п╢п╟п╫п╦я▐ п©п╬ п╡п╫п╣п╢я─п╣п╫п╦я▌ п©п╬п╢я┘п╬п╢п╬п╡ п╦ я─п╣п╨п╬п╪п╣п╫п╢п╟я├п╦п╧ п╩я┐я┤я┬п╦я┘ п©я─п╟п╨я┌п╦п╨ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п≤п╒

п·я┌п╡п╣я┤п╟я▌я┌ п╫п╟ я┌п╣я│я┌п╬п╡я▀п╣ п╡п╬п©я─п╬я│я▀, п╪п╟п╨я│п╦п╪п╟п╩я▄п╫п╬ п©я─п╦п╠п╩п╦п╤п╣п╫п╫я▀п╣ п╨ п╡п╬п©я─п╬я│п╟п╪ я│п╣я─я┌п╦я└п╦п╨п╟я├п╦п╬п╫п╫п╬пЁп╬ я█п╨п╥п╟п╪п╣п╫п╟ п©п╬ п╢п╟п╫п╫п╬п╪я┐ п╨я┐я─я│я┐

п═я┐п╨п╬п╡п╬п╢п╦я┌п╣п╩п╣п╧ п╦ п╨п╩я▌я┤п╣п╡я▀я┘ я│п╬я┌я─я┐п╢п╫п╦п╨п╬п╡ п≤п╒, п╬я┌п╡п╣я┌я│я┌п╡п╣п╫п╫я▀я┘ п╥п╟ п©п╩п╟п╫п╦я─п╬п╡п╟п╫п╦п╣ п╦ п©я─п╬п╡п╣п╢п╣п╫п╦п╣ п╦п╥п╪п╣п╫п╣п╫п╦п╧, я│п╬п╥п╢п╟п╫п╦п╣ п╨п╬п╫я└п╦пЁя┐я─п╟я├п╦п╬п╫п╫п╬п╧ п╠п╟п╥я▀ п╢п╟п╫п╫я▀я┘ (CMDB).

п п╬п╫я│я┐п╩я▄я┌п╟п╫я┌п╬п╡ п╦ п╢я─я┐пЁп╦я┘ я│п©п╣я├п╦п╟п╩п╦я│я┌п╬п╡, п╥п╟п╢п╣п╧я│я┌п╡п╬п╡п╟п╫п╫я▀я┘ п╡ п©п╩п╟п╫п╦я─п╬п╡п╟п╫п╦п╦ п╦ п╡п╫п╣п╢я─п╣п╫п╦п╦ п©я─п╬я├п╣я│я│п╬п╡ п©я─п╣п╬п╠я─п╟п╥п╬п╡п╟п╫п╦я▐ я┐я│п╩я┐пЁ (п©я─п╬я├п╣я│я│я▀ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╨п╬п╫я└п╦пЁя┐я─п╟я├п╦я▐п╪п╦, п╦п╥п╪п╣п╫п╣п╫п╦я▐п╪п╦ п╦ я─п╣п╩п╦п╥п╟п╪п╦).

п≤п╥я┐я┤п╟п╣п╪я▀п╣ п÷п═п·п╕п∙п║п║п╚ п©я─п╣п╬п╠я─п╟п╥п╬п╡п╟п╫п╦я▐ я┐я│п╩я┐пЁ:

пёп©я─п╟п╡п╩п╣п╫п╦п╣ п╦п╥п╪п╣п╫п╣п╫п╦я▐п╪п╦ (Change Management) - я├п╣п╩я▄ п╨п╬я┌п╬я─п╬пЁп╬: п©я─п╬п╡п╣п╢п╣п╫п╦п╣ п╦п╥п╪п╣п╫п╣п╫п╦п╧ п╡ п≤п╒-п╦п╫я└я─п╟я│я┌я─я┐п╨я┌я┐я─п╣ п╡ я│п╬п╬я┌п╡п╣я┌я│я┌п╡п╦п╦ я│ я┌я─п╣п╠п╬п╡п╟п╫п╦я▐п╪п╦ п╥п╟п╨п╟п╥я┤п╦п╨п╬п╡ п╦ я│ п╪п╦п╫п╦п╪п╟п╩я▄п╫я▀п╪ п╫п╣пЁп╟я┌п╦п╡п╫я▀п╪ п╡п╬п╥п╢п╣п╧я│я┌п╡п╦п╣п╪ п╫п╟ п©я─п╣п╢п╬я│я┌п╟п╡п╩п╣п╫п╦п╣ п≤п╒ я┐я│п╩я┐пЁ

пёп©я─п╟п╡п╩п╣п╫п╦п╣ п╥п╟п©я─п╬я│п╟п╪п╦ п╫п╟ п╬п╠я│п╩я┐п╤п╦п╡п╟п╫п╦п╣ (Request fulfillment) - я├п╣п╩я▄ п╨п╬я┌п╬я─п╬пЁп╬: п╬я─пЁп╟п╫п╦п╥п╟я├п╦я▐ я█я└я└п╣п╨я┌п╦п╡п╫п╬п╧ п╬п╠я─п╟п╠п╬я┌п╨п╦ п╥п╟п©я─п╬я│п╬п╡ п©п╬п╩я▄п╥п╬п╡п╟я┌п╣п╩п╣п╧ п≤п╒ п╫п╟ п©я─п╣п╢п╬я│я┌п╟п╡п╩п╣п╫п╦п╣ я┐я│п╩я┐пЁ (п╨п╟п╨ п©я─п╟п╡п╦п╩п╬, я│я┌п╟п╫п╢п╟я─я┌п╫я▀я┘)

пёп©я─п╟п╡п╩п╣п╫п╦п╣ п╟п╨я┌п╦п╡п╟п╪п╦ п╦ п╨п╬п╫я└п╦пЁя┐я─п╟я├п╦я▐п╪п╦ (Service Asset and Configuration management) - я├п╣п╩я▄ п╨п╬я┌п╬я─п╬пЁп╬: п©я─п╣п╢п╬я│я┌п╟п╡п╩п╣п╫п╦п╣ п╟п╨я┌я┐п╟п╩я▄п╫п╬п╧ п╦п╫я└п╬я─п╪п╟я├п╦п╦ п╬п╠ п≤п╒ п╟п╨я┌п╦п╡п╟я┘ п╦ п╨п╬п╫я└п╦пЁя┐я─п╟я├п╦я▐я┘ п╢п╩я▐ п╢я─я┐пЁп╦я┘ п©я─п╬я├п╣я│я│п╬п╡

пёп©я─п╟п╡п╩п╣п╫п╦п╣ я─п╣п╩п╦п╥п╟п╪п╦ п╦ я─п╟п╥п╡п╣я─я┌я▀п╡п╟п╫п╦п╣п╪ я┐я│п╩я┐пЁ (Service Release and Deployment management) - я├п╣п╩я▄ п╨п╬я┌п╬я─п╬пЁп╬: п╡п╫п╣п╢я─п╣п╫п╦п╣ п≤п╒ я┐я│п╩я┐пЁ п╡ я█п╨я│п©п╩я┐п╟я┌п╟я├п╦я▌ п╦ п╬я─пЁп╟п╫п╦п╥п╟я├п╦я▐ п╦я┘ я█я└я└п╣п╨я┌п╦п╡п╫п╬пЁп╬ п╦я│п©п╬п╩я▄п╥п╬п╡п╟п╫п╦я▐

п÷п╬п╢я┌п╡п╣я─п╤п╢п╣п╫п╦п╣ п╦ я┌п╣я│я┌п╦я─п╬п╡п╟п╫п╦п╣ я┐я│п╩я┐пЁ (Service Validation and Testing) - я├п╣п╩я▄ п╨п╬я┌п╬я─п╬пЁп╬: пЁп╟я─п╟п╫я┌п╦я─п╬п╡п╟я┌я▄, я┤я┌п╬ п╡п╫п╣п╢я─я▐п╣п╪я▀п╣ я┐я│п╩я┐пЁп╦ я┐п╢п╬п╡п╩п╣я┌п╡п╬я─я▐я▌я┌ я┌я─п╣п╠п╬п╡п╟п╫п╦я▐п╪ п╠п╦п╥п╫п╣я│п╟

п·я├п╣п╫п╨п╟ я┐я│п╩я┐пЁ (Service Evaluation) - я├п╣п╩я▄ п╨п╬я┌п╬я─п╬пЁп╬: п©я─п╟п╡п╦п╩я▄п╫п╬ я┐я│я┌п╟п╫п╬п╡п╦я┌я▄ п╬п╤п╦п╢п╟п╫п╦я▐ п╥п╟п╨п╟п╥я┤п╦п╨п╬п╡ п╦ п©я─п╣п╢п╬я│я┌п╟п╡п╦я┌я▄ п©я─п╟п╡п╦п╩я▄п╫я┐я▌ п╦ я┌п╬я┤п╫я┐я▌ п╦п╫я└п╬я─п╪п╟я├п╦я▌ п╡ п©я─п╬я├п╣я│я│ я┐п©я─п╟п╡п╩п╣п╫п╦я▐ п╦п╥п╪п╣п╫п╣п╫п╦я▐п╪п╦, п╨п╬я┌п╬я─п╟я▐ п©п╬п╪п╬п╤п╣я┌ п©я─п╦п╫я▐я┌я▄ п©я─п╟п╡п╦п╩я▄п╫я▀п╣ я─п╣я┬п╣п╫п╦я▐

пёп©я─п╟п╡п╩п╣п╫п╦п╣ п╥п╫п╟п╫п╦я▐п╪п╦ (Knowledge management) - я├п╣п╩я▄ п╨п╬я┌п╬я─п╬пЁп╬: п╬п╠п╣я│п©п╣я┤п╣п╫п╦я▐ п╫я┐п╤п╫п╬п╧ п╦п╫я└п╬я─п╪п╟я├п╦п╣п╧ п╡ п╫я┐п╤п╫п╬п╣ п╡я─п╣п╪я▐ п╢п╩я▐ п©я─п╦п╫я▐я┌п╦я▐ п╬п╠п╬я│п╫п╬п╡п╟п╫п╫п╬пЁп╬ я─п╣я┬п╣п╫п╦я▐ п©п╬ я┐п©я─п╟п╡п╩п╣п╫п╦я▌ я┐я│п╩я┐пЁп╟п╪п╦, я┤я┌п╬ п©п╬п╡я▀я┬п╟п╣я┌ п╨п╟я┤п╣я│я┌п╡п╬ п©я─п╦п╫п╦п╪п╟п╣п╪я▀я┘ я─п╣я┬п╣п╫п╦п╧

п·п▒п╘п≤п∙ п╒п∙п°п╚ п╨я┐я─я│п╟:

п÷я─п╦п╫я├п╦п©я▀ я│п╣я─п╡п╦я│п╫п╬пЁп╬ п╦ п©я─п╬я├п╣я│я│п╫п╬пЁп╬ п©п╬п╢я┘п╬п╢п╬п╡

п°п╣я│я┌п╬ п©я─п╬я├п╣я│я│п╬п╡ RCV п╡ п╤п╦п╥п╫п╣п╫п╫п╬п╪ я├п╦п╨п╩п╣ п≤п╒ я┐я│п╩я┐пЁ

п▓п╬п©я─п╬я│я▀ п╡п╫п╣п╢я─п╣п╫п╦я▐

п╒п╣я┘п╫п╬п╩п╬пЁп╦п╦ п╦ п╦п╫я│я┌я─я┐п╪п╣п╫я┌я▀

п·п©п╦я│п╟п╫п╦п╣ п╦ я│я┌я─я┐п╨я┌я┐я─п╟ п╨п╟п╤п╢п╬пЁп╬ п©я─п╬я├п╣я│я│п╟:

п²п╟п╥п╫п╟я┤п╣п╫п╦п╣, я├п╣п╩я▄ п╦ п╥п╟п╢п╟я┤п╦, пЁя─п╟п╫п╦я├я▀ п©я─п╬я├п╣я│я│п╟

п╕п╣п╫п╫п╬я│я┌я▄ п╢п╩я▐ п╠п╦п╥п╫п╣я│п╟

п÷п╬п╩п╦я┌п╦п╨п╦, п©я─п╦п╫я├п╦п©я▀, п╬я│п╫п╬п╡п╫я▀п╣ п©п╬п╫я▐я┌п╦я▐

п▓п╦п╢я▀ п╢п╣я▐я┌п╣п╩я▄п╫п╬я│я┌п╦, п©я─п╦п╪п╣п╫я▐п╣п╪я▀п╣ п╪п╣я┌п╬п╢я▀ п╦ я┌п╣я┘п╫п╦п╨п╦

п·я─пЁп╟п╫п╦п╥п╟я├п╦я▐ п╡п╥п╟п╦п╪п╬п╢п╣п╧я│я┌п╡п╦я▐ я│ п╢я─я┐пЁп╦п╪п╦ п©я─п╬я├п╣я│я│п╟п╪п╦

п═п╬п╩п╦ п╦ п╬я┌п╡п╣я┌я│я┌п╡п╣п╫п╫п╬я│я┌п╦

п°п╣я┌я─п╦п╨п╦ п╦ п©п╬п╨п╟п╥п╟я┌п╣п╩п╦ я█я└я└п╣п╨я┌п╦п╡п╫п╬я│я┌п╦, п╬я┌я┤п╣я┌п╫п╬я│я┌я▄

п║п╩п╬п╤п╫п╬я│я┌п╦, я└п╟п╨я┌п╬я─я▀ я┐я│п©п╣я┘п╟ п╦ я─п╦я│п╨п╦

п·п╠я▐п╥п╟я┌п╣п╩я▄п╫п╬ п©я─п╬я┘п╬п╤п╢п╣п╫п╦п╣ п╨я┐я─я│п╟ "п·я│п╫п╬п╡я▀ ITIL v3 (ITIL v3 Foundation) (ITILF v3)"

п÷я─п╟п╨я┌п╦я┤п╣я│п╨п╦п╧ п╬п©я▀я┌ я─п╟п╠п╬я┌я▀, п©п╬ п╪п╣п╫я▄я┬п╣п╧ п╪п╣я─п╣, п╡ п╬п╢п╫п╬п╪ п╦п╥ п╦п╥я┐я┤п╟п╣п╪я▀я┘ п©я─п╬я├п╣я│я│п╬п╡

п÷я─п╣п╢п╡п╟я─п╦я┌п╣п╩я▄п╫п╬п╣ п╥п╫п╟п╨п╬п╪я│я┌п╡п╬ я│ п╨п╫п╦пЁп╟п╪п╦ Service Transition п╦ Service Operation ITILR v3

   © REDCENTER п▓я│п╣ п©я─п╟п╡п╟ п╥п╟я┴п╦я┴п╣п╫я▀. 2004-2012    

п п╬п╫я┌п╟п╨я┌п╫п╟я▐ п╦п╫я└п╬я─п╪п╟я├п╦я▐: info@redcenter.ru | п°п╫п╬пЁп╬п╨п╟п╫п╟п╩я▄п╫я▀п╧ я┌п╣п╩п╣я└п╬п╫: +7 (495) 984-27-64